QR12377 - Morocco Recruitment Event - Arabic Speaking Contact Centre Agents | Qatar Airways | Doha

Organisation: Qatar Airways

Job Function: Commercial

Division: Customer Contact Centre

Employment Type: Full Time - Permanent

City: Middle East | Qatar | Doha

Last date of application: 27-Dec-2016

 

 

Qatar Airways
Welcome to a world where ambitions fly high
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.

About Your Job:

Qatar Airways is looking for Arabic Speaking Customer Services Agents with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Center located in Doha. 

As a Customer Service Agent you will deliver service excellence to Qatar Airways customers via telephone, email and fax. You will need to respond professionally in order to achieve customer satisfaction, generate revenue and take all possible measures to avoid loss of revenue.
Your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds.

About You: Fresh graduate with hospitality background are welcome, as well as candidates with work experience in the field of customer service, hotel and travel industry. Contact Centre experience is an advantage but not a must. You should have a minimum of 2 years experience in customer services in an airline/travel industry or other work area with a hospitality focus.
You are warm, cheerful, interactive, service oriented, can handle pressure and can generously be patient to deal with different passengers coming from different walks of life. You have pleasing personality and possess excellent Arabic communication. The role requires you to work on shift.

Important Notes: Qatar Airways Group does NOT charge candidates for application forms or interviews. If somebody has solicited money from you in relation to this recruitment, please report the incident to reportfraud@qatarairways.com.qa

Note: you will be required to attach the following:
1. Resume / CV