Top Questions from our Cabin Crew Course

Cabin Crew Selection Testing

 Q. Who assesses you in the role-play? Is it the actor who is in the role-play with you?
A. It’s usually people from the recruitment or HR team who will assess you, not the roleplayer (who is often an actor). The assessors will be in the room with you to make notes about what you say and do. They try to be as unobtrusive as possible so you are likely to forget they are even there once you start interacting with the role-player.
 Q. In the interview, what happens if you can’t answer a question?
A. Take your time and ask for the interviewers to repeat the question, or if you are really unsure what they mean, ask them if they could rephrase it for you. Try to be as prepared as possible so you don’t have to worry. This means making sure you have plenty of examples of when you have done really well from your current or past jobs (or whatever experience you have). Also make sure you have read the company’s website, latest news, recent press articles etc. so you can feel informed and confident going in. Practice your answers to the most common questions in advance e.g. why you want the job, what makes you a good candidate etc.
 Q. In the group discussion, what if I can’t get a word in?
A. You’ll have to keep trying, because the assessors can’t see what sort of person you are if you don’t say anything! Be polite but firm about having your say. If someone has taken over and won’t stop talking you may have to interrupt them, apologise for talking over them, but then make your point. You may even want to suggest that everyone takes a turn to speak so everyone in the group gets a chance. This will reflect positively on you.
 Q. What will I do if everyone on the assessment day seems more experienced or better than me?
A. It’s easy to let nerves get the better of you, but everyone is feeling the same deep down, they are just good at hiding it! Bear in mind that you don’t have to be in competition with the other people on your assessment day- if you are a strong group you could all be offered cabin crew positions.
 Q. Should I include all my work experience on my CV/ application form?
A. If you have had lots of jobs, choose the ones which are relevant to the cabin crew role and go into detail about those. You usually only have to include jobs from the last 5 years or so to show how current your experience is. If you have something that is very relevant from further back, you can include it.

Cabin Crew Knowledge

 Q. If I have a tattoo on my lower leg will that be OK for my assessment day?
A. Unfortunately no it will not be acceptable as this will be visible in uniform.
 Q. When you are working on the aircraft, what do you call the pilot? Captain or Pilot?
A. If it is on a personal communication level it is by his first name, if it is on the PA system or spoken about in front of the passenger’s it is Captain.
 Q. Can you join the airlines and go straight into working in the first class cabin?
A. Yes – you are trained in first class on your initial training course.
 Q. Who is the CEO of BA?
A. Keith Williams
 Q. Who is the CEO of Virgin Atlantic?
A. Craig Kreegar
 Q. Do I really have to speak up when I am doing my group exercise?
A. Yes you need to be heard in an inclusive, polite manner