Cabin Crew Job | JETSTAR | APPLY NOW

Job no: 496799
Work type: Permanent Full Time
Location: Melbourne
Categories: Customer Experience, Cabin Crew, Finance

Creating a safe and enjoyable customer experience is at the heart of what we do. It is imperative that our team remains informed, efficient and compliant with our company's, policies and all relevant legislations.
Following an internal move, we are currently seeking an experienced individual who will be responsible for providing analysis of cost drivers, efficiency and profitability for our cabin crew teams, in addition to identifying key areas for ongoing improvements.
Responsible for working with various key stakeholders across our business, you will monitor and analyse cabin crew performance standards, productivity, procedures and cost savings to meet both the business and regulatory requirements.
Reporting to our Manager Cabin Crew Resources, some key responsibilities will include:

• Providing analysis and regular updates on crew performance and absenteeism, induction processes and general expenditure by extracting data from various Jetstar departments, with the aim to ensure resources are optimised and profitable across all base locations
• Working closely with, and understanding our cabin crew rostering team to identify and suggest cost savings and increases in resource planning productivity
• Supporting our Manager Cabin Crew Resources with the coordination of our short and long term cabin crew resource plan including reporting, analysis, modelling of processes and ongoing compliance

• Developing mathematical models that drive the decision making process for key pattern planning, allocation and resource planning parameters

• Maintaining strong relationships with internal stakeholders at all levels

We are looking for an energetic individual with a passion for analysis and identifying ways we can operate in a more efficient manner every day.  Key criteria will include:

• Highly developed analytical and problem solving skills 
• A strong understanding of understanding complex financial budgets and performance targets 
• Demonstrated capability and commitment to improve efficiencies and utilisation, ideally within a larger complex organisation
• An understanding of rostering systems will be highly regarded
• Highly proficient Excel skills and experience with Data Visualisation tools (Tableau. PowerBI) an advantage.
• Outstanding interpersonal & influencing skills for dealing with people at all levels of the organisation

This is a great opportunity to join our Customer Experience team and work closely across our Head Office teams to ensure both short and long term business objectives are met.  You will form part of our highly engaged Customer Experience team, willing to go above and beyond to meet business objectives.
Applications close Wednesday 1 March 2017.
The Jetstar Group has airlines in Australia, New Zealand, Singapore, Japan and Vietnam. Since launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 200 million passengers. Collectively we now offer more than 4,200 flights a week to more than 80 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 120 aircraft. Our vision is to make the world more accessible, and our mission is to set the standard for everyday low fares, fun travel and great value.  

Advertised:22 Feb 2017 AUS Eastern Daylight Time