Customer Services Supervisor | Air Arabia | Aviation Job

The Role

Air Arabia Egypt is looking for dynamic target driven individual to join its Ground Operations Team, as a Customer Services Supervisor based in Cairo, Egypt. The selected individual will be responsible to assist the Airport Manager to manage all aspects of Air Arabia daily operation at the station while monitoring, directing and controlling the Ground Handling Agents to ensure that:

• All airport operations in all stations are operating efficiently and smoothly in accordance to the policies and procedures of Air Arabia and Airport Authority in the respective stations.
• All airport operations are being reviewed periodically and managed as per the standards of Air Arabia.
• On-time performance of all Air Arabia flights at the station.
• Cost effective, safe and secured Air Arabia Station operations.

Requirements

• Graduate or holding an equivalent Degree to Business Administration.
• Minimum of 3 years’ experience in handling stations with multiple departure and arrival flights, or a minimum 5 years’ experience as a supervisor in customer service field.
• Training Certificate pertaining to the below subjects as:-
Passenger Handling, Ground Operations, Cargo and Mail Services, DGR, Basic Knowledge of Weight and Balance, Departure Control System, and Airline Reservation; would be an advantage.

Skills and Technical Abilities:
• Basic knowledge of DCS (Departure Control System), departure and arrival procedures as well as basic reservations i.e. to retrieve PNR, and add comments.
• Willingness to work in a Rotating Shift pattern.

About the Company

Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africa’s first and leading low-cost carrier flying to over 100 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco, Egypt and Jordan. Over the past thirteen years, Air Arabia, through continuous market research and customer feedback, provides a range of value added services to millions of passengers who chose to fly with Air Arabia’s fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since.